Privacy Policy

Brighter Days 21

Brighter Days 21 is committed to protecting the privacy, dignity, and confidentiality of all individuals we serve. This Privacy Policy outlines how we collect, use, safeguard, and, when necessary, share your information.

1. Information We Collect

We may collect personal information when you:

Participate in programs or services
Complete intake forms or assessments
Enroll in job readiness or workforce training classes
Request case management support
Volunteer or donate
Visit our website

Information may include:

Name, phone number, email address
Demographic information (age, household size, etc.)
Employment and job readiness information
Service needs, goals, and history
Any additional information you voluntarily provide

2. How We Use Your Information

We use collected information to:

Provide direct services and support
Deliver job readiness training and track participation
Coordinate case management and referrals
Communicate updates, resources, and opportunities
Improve programs and evaluate impact
Meet grant, funding, and reporting requirements

3. HIPAA-Style Confidentiality & Protection of Sensitive Information

While Brighter Days 21 is not a healthcare provider, we are committed to protecting sensitive personal information using standards similar to the Health Insurance Portability and Accountability Act (HIPAA).

We treat all personal and sensitive information with strict confidentiality and:

Limit access to authorized staff and trained volunteers only
Store records securely (both physical and digital)
Use administrative, technical, and physical safeguards to protect data
Only collect information necessary to provide services

Any health-related, personal, or case management information shared with us is handled with the highest level of discretion and respect.

4. Sharing of Information

We do not sell, trade, or rent your personal information.

Information may only be shared:

With your written or verbal consent to connect you to partner services
When required by law, court order, or legal obligation
In aggregated, non-identifiable form for reporting to funders

5. Your Rights and Choices

You have the right to:

Request access to your personal information
Request corrections to inaccurate or incomplete data
Withdraw consent for information sharing (where applicable)
Decline to provide certain information (may limit services)

6. Media Release (Photos & Videos)

Brighter Days 21 may capture photos or videos during programs or events for outreach and promotional purposes.

Participation implies consent unless otherwise stated
You may opt out at any time by notifying staff in writing

7. Website Use & Cookies

When visiting our website:

We may collect limited technical data (e.g., IP address, browser type)
Cookies may be used to improve user experience

This information is used solely for website functionality and improvement.

8. Children’s Privacy

We take extra precautions when working with minors. Information about children is collected only:

With parent or guardian consent when required
For the purpose of delivering appropriate services

9. Data Security

We implement reasonable safeguards to protect your information, including:

Secure file storage systems
Password-protected digital records
Restricted access to sensitive information

While we strive to protect your information, no system can guarantee 100% security.

10. Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on this page with an updated effective date.

11. Contact Information

Cookies may be used to improve the user experiencerivacy Policy or your information, please contact: the