Mobile Compassion Crew
“Delivering Hope, One Stop at a Time.”
Service Description
The Mobile Compassion Crew is Brighter Days 21’s grassroots outreach initiative designed to bring life-sustaining resources, heartfelt connection, and hope directly to individuals experiencing homelessness. Operating from a compassion-centered vehicle, the Crew travels throughout underserved areas to deliver meals, hygiene kits, weather-appropriate supplies, and access to vital services—all while building relationships based on dignity and trust. Each outing is more than a delivery—it’s an opportunity to meet people where they are, listen to their stories, and offer the consistency and care they may not find elsewhere. By going beyond static service locations, the Mobile Compassion Crew ensures that no one is left behind due to barriers like transportation, trauma, or stigma. Our goal is simple but profound: to show up, serve consistently, and extend a hand that says, “You matter. You are not alone.”
Cancellation Policy
1. This policy is established to ensure the safety, well-being, and dignity of all Brighter Days 21 Mobile Compassion Crew staff, volunteers, and the individuals we serve. These protocols aim to minimize risk during mobile outreach and promote a respectful and secure environment for all parties. 2. General Safety Guidelines Outreach must be conducted by a minimum of two trained team members at all times—no solo engagements. All staff and volunteers must complete safety and de-escalation training before participating in outreach. The outreach vehicle must be stocked with a first-aid kit, PPE, bottled water, and emergency supplies. Maintain real-time communication with the Brighter Days 21 office or a designated safety contact during all outreach sessions. Routes and stops should be pre-approved and assessed for safety prior to deployment. If an area appears unsafe, the team must relocate and notify the Program Coordinator immediately. 3. Health & Hygiene Protocols All staff/volunteers must wear gloves when distributing items and sanitize hands between interactions. Masks and PPE will be made available and are required during illness outbreaks or flu season. Public recipients are offered hygiene supplies, but not required to wear masks unless dictated by public health guidelines. The vehicle and equipment will be sanitized after each outreach shift. 4. Engagement with the Public Approach individuals with respect, nonjudgment, and verbal consent to offer support or supplies. Do not enter tents, personal shelters, or private vehicles under any circumstances. If a person shows signs of distress, mental health crisis, or aggression, the team must disengage and, if needed, contact emergency services or a partnered outreach professional. Avoid making promises (e.g., housing placement) that cannot be immediately fulfilled. Physical contact is discouraged unless initiated respectfully by the client and only if safe (e.g., a handshake or hug with clear consent). 5. Prohibited Behaviors Staff and volunteers may not carry weapons (unless legally required for licensed security). No consumption of drugs or alcohol is permitted during outreach. Personal contact information must not be shared with the public. No unauthorized distribution of prescription medications or cash. 6. Incident Response and Reporting Any injury, threatening situation, or serious concern involving a team member or client must be reported within 24 hours using the official Mo
Contact Details
414-367-8617
4u@brighterdays21.org
Kenosha, WI, USA